Delivery & Shipping Policy

1. Digital services, not physical products

Our core services — websites, e-commerce stores, mobile apps, custom software, UI/UX design, and consulting — are delivered electronically. There is no physical shipment and no shipping fee for these services.

2. How projects are delivered

Unless agreed otherwise in writing, every project is delivered through milestones:

1. Discovery & scope. We confirm requirements, timeline, and price in a written proposal.
2. Design / build. Work is shared on a staging link, repository, or review environment for your feedback.
3. Review & revisions. Agreed revision rounds are completed within the quoted scope.
4. Final delivery & handover. We deploy to production and transfer ownership of code, credentials, and documentation.
5. Post-launch support. Support is provided under the agreed warranty or retainer.

3. Delivery timelines

Indicative timelines from approval of the proposal and receipt of the agreed deposit:

• Business website or landing page: 2–4 weeks.
• E-commerce store: 4–8 weeks.
• Mobile app: 8–16 weeks.
• Custom software / ERP: scoped per phase.
• UI/UX design: 2–5 weeks.
• Consulting & audit: scheduled on request.

Timelines depend on timely client feedback, content, and third-party approvals. Delays caused by the client may extend the timeline.

4. Delivery method

Deliverables are provided through one or more of the following: a Git repository, a cloud hosting environment, app store listings, secure file transfer, or email. Access credentials are shared securely and should be changed by you after handover.

5. Acceptance of delivery

You are asked to review each milestone and report issues within 5 business days. If we do not hear back, the milestone is considered accepted. Acceptance does not waive your rights for defects covered by the agreed warranty.

6. Physical deliverables and shipping (if applicable)

In rare cases, a project may include a physical item such as a preloaded device, printed materials, or branded hardware. When that happens:

• Shipping is available within Egypt only, via a trusted local courier (for example, Aramex or Bosta).
• Delivery times are typically 2–7 business days inside Cairo and Giza, and 3–10 business days for other governorates.
• Shipping fees are quoted separately before dispatch and are the client’s responsibility unless agreed otherwise.
• Risk passes to you on delivery. Report any damage within 48 hours with photos so we can raise a claim with the courier.
• Cash on delivery is not available; physical items are dispatched only after full payment.

7. Failed or delayed delivery

If a shipment fails because of an incorrect address or repeated unavailability, re-shipping costs may apply. If a courier delay is caused by events beyond our control (force majeure), timelines are extended accordingly and we will keep you informed.

8. Contact

Questions about delivery? Email info@zazu-app.com or call +20 122 993 7471. Zazu App, 53 Capital Mall, Second Floor, Office C, behind the Court, Fifth Settlement, New Cairo, Egypt (Commercial Registration No. 295752).